Cloud VM

Created by TMS Support Desk, Modified on Sun, 03 Dec 2023 at 07:03 AM by TMS Support Desk

Our Cloud Vm's are on a resiliant structured farm, and we keep the hosts and endpoints updated.

The VM is the responsibility of the end user to update, if you need help with this please open a ticket and our team will advise.

Please keep your password safe, we cannot recover this.

  • We do not BACKUP your server, we recommend you keep a copy of all your data off the cloud.
  • We do not support the playout software as standard, we will try and help in office hours, but OOH yo will need to raise a ticket with the playout provider
  • A simple restart of the cloud VM will generally fix most problems, please make sure you have tried this before rasing a ticket, unless you have a PRO support plan

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